PixiFlow AI Privacy Policy

Last updated: July 30, 2026

1. Scope

This Policy applies to the PixiFlow AI iOS application and any related support channels we operate. By using the Service, you acknowledge the practices described here. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information you provide

• Media you upload: photos or images you select for AI motion generation.
• Support communications: messages and contact details you send to pixiflow_ai@outlook.com.
• Purchase-related signals: non-sensitive transaction status from Apple (for example, subscription active/inactive or credit balance), which we use to unlock features. We do not receive your full payment card number from Apple.

2.2 Information collected automatically

• Device & app data: device model, OS version, app version, language, country/region, time zone, crash logs, and performance diagnostics.
• Usage data: feature interactions, generation success/failure events, page/screen views, session duration, and approximate engagement metrics used to improve reliability and product experience.
• Network & technical data: IP address, network type, and related technical signals needed to deliver the Service, measure installs, and operate analytics.
• Identifiers: identifiers such as a random app instance ID, vendor identifier (IDFV), purchase receipt identifiers needed for entitlement checks, and—where permitted by platform rules and your choices—advertising identifiers (for example, IDFA on iOS).
• Attribution & campaign data: install source, campaign/ad interaction signals, and related attribution events used to understand how users discover the app and to measure advertising effectiveness.

2.3 Permissions

• Photo Library: used so you can choose images to animate. You may deny access; some creation features will then be unavailable.
• Camera: used only if you capture a new photo inside the app. You may deny camera access.
• Network: required to send media for AI processing, return generated videos, and operate analytics/attribution services.
• Tracking (App Tracking Transparency): on iOS, if we request permission to track across apps and websites owned by other companies, we will only access the advertising identifier (IDFA) after you grant permission. You may deny or later revoke this permission in system Settings.

2.4 Face-related processing

When an uploaded image contains a face, our processing pipeline may detect facial landmarks (for example, approximate positions of eyes, nose, or mouth) solely to generate natural motion and visual effects. This processing is performed to create creative video output — not for identity verification, authentication, surveillance, or building a facial recognition database.

Depending on your local law, face-related signals may be treated as biometric or sensitive data. We process such signals only as needed to deliver the feature you requested.

3. How Generation Processing Works

1. You select an image in the app.
2. The image is transmitted to our processing environment over an encrypted connection.
3. AI models analyze the image and apply the selected motion style.
4. The resulting video is returned to your device for preview, download, or sharing.
5. Source images used for a generation job are deleted from processing storage after the job completes. Temporary result files may be retained for a short period (typically up to 24–72 hours) so you can re-download if needed, then permanently deleted, unless a longer period is required for security, abuse prevention, or legal compliance.

Refusing photo/camera permissions or declining to upload media means you cannot use generation features, but browsing non-generation parts of the app (if available) may still work.

4. How We Use Information

• Provide and operate AI photo-to-video generation;
• Process subscriptions, credits, and feature entitlements;
• Maintain security, prevent fraud/abuse, and troubleshoot errors;
• Measure app installs, advertising attribution, and marketing campaign performance;
• Analyze product usage and improve model quality, performance, and user experience;
• Respond to support requests;
• Comply with legal obligations and enforce our User Agreement.

We do not sell your personal information.

5. Third-Party SDKs

To provide analytics, attribution, and product-improvement capabilities, the Service integrates the following third-party software development kits (SDKs). These providers process certain device, usage, and identifier data on our behalf or as independent controllers under their own policies. They do not receive your uploaded photos or generated videos for those purposes.

5.1 Adjust

• Provider: Adjust GmbH
• Purpose: mobile attribution, install/campaign measurement, advertising performance analysis, and fraud prevention related to marketing.
• Typical data collected: device information (model, OS version, language), IP address, app version, advertising identifier (IDFA, where permitted), vendor identifier (IDFV), install and in-app event data, and campaign/attribution parameters.
• Privacy policy: https://www.adjust.com/terms/privacy-policy

5.2 ThinkingData

• Provider: ThinkingData
• Purpose: product analytics and user-behavior analysis to understand feature usage, improve stability, and optimize the Service.
• Typical data collected: device information (model, OS version, language, country/region), IP address, app version, anonymous/device identifiers, session data, and custom product events (for example, feature taps, generation start/success/failure).
• Privacy policy: https://docs.thinkingdata.cn/ta-manual/latest/installation/installation_menu/privacy_cn.html

On iOS, advertising identifiers used for cross-app tracking are collected only after you grant App Tracking Transparency permission where required. Denying tracking permission does not prevent use of core generation features, though attribution accuracy may be limited.

6. Sharing of Information

We may share information only in these situations:

• Service providers: trusted vendors that provide hosting, content delivery, analytics, attribution (including Adjust), product analytics (including ThinkingData), crash reporting, customer support tooling, or AI inference infrastructure, under contractual confidentiality and data-processing obligations where applicable.
• Payment platform: Apple processes payments; we receive limited purchase/entitlement information.
• Legal requirements: when disclosure is required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers: if we are involved in a merger, acquisition, or asset sale, information may be transferred subject to continued confidentiality protections.

For certain advanced styles or generation modes, image data may be processed by specialized third-party AI APIs. Those providers are instructed to process data only to fulfill the request and not to retain it longer than necessary for that purpose.

7. Data Retention

• Uploaded source images for generation: deleted after processing completes.
• Temporary outputs: short-term retention for delivery/retry, then deletion.
• Support emails: retained as needed to resolve your request and maintain records.
• Diagnostics, attribution, and product analytics: retained for a limited period useful for measurement and product improvement, then deleted or anonymized, subject to each provider’s retention practices.
• Purchase/entitlement records: retained as needed for account access, accounting, and dispute handling.

8. Security

We use administrative, technical, and organizational measures designed to protect information, including encrypted transit (HTTPS/TLS) and access controls on processing systems. No method of transmission or storage is 100% secure; please use the Service responsibly.

9. International Transfers

Your information may be processed in countries other than where you live, including by third-party analytics and attribution providers. Where required, we take steps to ensure appropriate safeguards for cross-border transfers.

10. Your Choices & Rights

• Deny or revoke camera/photo permissions in iOS Settings.
• Manage App Tracking / advertising identifier access in iOS Settings → Privacy & Security → Tracking (or Advertising).
• Stop uploading content or delete the app at any time.
• Manage subscriptions in Apple Settings → Subscriptions.
• Request access, correction, deletion, or a copy of personal information we hold about you, subject to applicable law, by emailing pixiflow_ai@outlook.com.

Depending on your location (for example, EEA/UK/California), you may have additional rights such as restriction of processing, objection, portability, or appeal of certain decisions. We will respond within the timeframe required by law.

11. Children’s Privacy

The Service is not directed to children under 13 (or the equivalent minimum age in your region). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

12. Cookies & Similar Technologies

The mobile app itself does not primarily rely on browser cookies. It may use software development kits, device identifiers, and similar technologies for analytics and attribution as described in Section 5. If you visit a related web page we host (for example, this policy page), standard server logs or essential cookies may be used for security and basic functionality. We do not place personally identifiable information in cookies.

13. Third-Party Links

The Service may contain links to third-party sites or apps. Their privacy practices are governed by their own policies, not ours.

14. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date will change when revisions are posted. For material changes, we may provide additional notice in the app. Continued use after an update means you acknowledge the revised Policy.

15. Contact Us

For privacy questions, requests, or concerns:
PixiFlow AI
Email: pixiflow_ai@outlook.com